Become a Distributor
Reliable Product for Recurring Income
FAQs
FAQs
COVID-19 prevention can sometimes seem confusing, but it doesn't have to be. Let's walk through some of the most important issues.
General FAQs
Temperature FAQs
Healthcare FAQs
Factory FAQs
General FAQs
What is the cost of one unit?
The cost of one unit is typically $1,500, however this is discounted to $1195 for a limited time only.
Do you have a bulk pricing policy?
For orders larger than 10 units, we offer a standard an additional 10% discount.
Where will you ship to?
Currently we ship in the U.S. only.
Can I pay in installments?
Unfortunately, at this time we cannot offer payment plans.

Do you have a warrant period?
Yes, we have a 60 days money back guarantee, and a parts and repair policy valid for 12 months.
Do you have a refund policy?
Items shipped from IntelliStart can be returned within 30 days of receipt of shipment in good
condition. Return freight cost is the responsibility of the customer. Refund will be processed within 5 business days after product is received at the return center. All returns should be sent to:

Attention: IntelliStart Returns
4400 Highlands Pkwy
Smyrna, GA 30082


Return form can be requested from info@intellistart.us

IntelliStart products are subject to a warranty period of 12 months from ship date. Warranty products are processed free of charge.

NOTE: Warranty may be considered void for incorrect utilisation, installation or if unauthorised
modifications are detected.

Process

  1. Customer completes Return Authorization (RA) form after receiving it from info@intellistart.us and receives RA acknowledgement and shipping instructions.
  2. Customer ships products in accordance with instructions listed on the RA form.
  3. Customer must include the RA form as part of the shipping documentation.
  4. RA form must match actual returned material; otherwise, delays could result.
  5. Once products are received, IntelliStart will:
  • Perform product analysis and schedule for repair
  • Provide expected return date
  • Repair or Replace

Infrared Temperature Scanners FAQs

Symptom screening will not identify all infected people, but it does help to reduce the risk. Individual screening means testing for high temperature, questioning people about potential exposure to COVID-19 and possible symptoms during the prior 14 days. Screening for fever is common in restaurants, medical facilities and in travel facilities like airports and bus terminals. The most common tool is the handheld infrared temperature scanner, which is also called a forehead scanner.
What is the normal body temperature and what
is a fever temperature?
Normal body temperature is variable and changes slightly during the day. Your body temperature can also be elevated by exercise or exposure to hot weather conditions. Normal body temperature is generally close to 97°F to 99°F. The average is around 98.2°F.

Fever can be a measured body temperature greater than 100.4°F . People should be encouraged to actively take their temperature at home or have their temperature taken upon arrival at medical clinics, offices etc.
Is your body temperature the best way to detect COVID-19 infection?
Fever is often a symptom of COVID-19, but not always. Infected people may exhibit no symptoms immediately after being infected. They may still spread the virus to others. However, fever can be a useful tool to trigger further questions on that person's symptoms and recent exposure to infected people.
What are the limits of non-contact temperature scanners?
Non-contact temperature scanners (infrared forehead scanners) are not effective if used as the only means of detecting a COVID-19 infection. Available scientific literature has identified that effectiveness can be limited by several factors, including:
• Infections without a fever
• Use of fever-reducing drugs
• Other infections or conditions that may cause elevated temperatures
• Devices failing to identify elevated temperatures, or misreading normal temperatures as elevated
• Failure to follow the manufacturer's instructions for use
What problems can occur when using handheld scanners to screen people?
Handheld infrared temperature scanners have several drawbacks when they are used for screening people entering your business or facility.

  • People can show an elevated skin temperature after exercise or if they enter after being exposed to hot weather.
  • Businesses are required to hire additional workers or pull existing workers from their normal duties to handle temperature screening at the door.
  • Security or healthcare workers using handheld temperature scanners are exposed to every person that enters your business.

Medical Clinics, Dental Offices and Healthcare Facilities FAQs

The COVID-19 pandemic is a threat to healthcare workers due to their close proximity to patients who may be infected but are asymptomatic. This creates uncertainty and anxiety in healthcare workers and patients alike. Help reassure your patients by following current CDC guidelines for reducing COVID-19 infection risk.
What are the screening guidelines for entering a
medical office or healthcare facility?
  • Screen and triage everyone entering a healthcare facility for signs and symptoms of COVID-19.
  • Actively screen everyone for fever and other symptoms prior to entry.
  • Although screening will not identify asymptomatic or pre-symptomatic individuals infected with COVID-19, it remains an important strategy in identifying those who could have the virus.
  • Take steps to ensure that everyone adheres to source control measures and hand hygiene practices.
What are the CDC guidelines for clinics, medical offices, dental offices and healthcare facilities?
• Use telehealth to provide high-quality patient care and reduce risk of COVID-19 transmission.
• Reschedule patients if they develop symptoms of a respiratory infection on the day they are scheduled to be seen.
• When scheduling appointments for patients requesting evaluation for respiratory infection, use nurse-directed triage protocols to determine if an appointment is necessary or if the patient can be managed at home.
• Screen and triage everyone entering healthcare facilities.
• Take steps to ensure proper hand hygiene and source control.
• Post visual alerts at entrances and in strategic places to provide instructions about hand hygiene and face coverings.
• Provide supplies for respiratory hygiene and cough etiquette including 60%-95% alcohol-based hand sanitizer, tissues, and no-touch receptacles for disposal at entrances, waiting rooms and patient check in areas.
• Actively screen everyone for fever and other symptoms before entry into healthcare facility.
• Properly manage anyone with symptoms of COVID-19 or who has been advised to quarantine.
• Restrict non-essential visitors from entering your facility.
• Isolate patients in an exam room with the door closed.
• In some settings, patients might opt to wait outside the healthcare facility or in a personal vehicle until they are contacted by phone when it is their turn to be evaluated.

The complete CDC guidelines are available as Interim Infection Prevention and Control Recommendations for Healthcare Personnel During the Coronavirus Disease 2019 (COVID-19) Pandemic. See references below.
Our medical office has patients sitting in their cars until it's time for their appointment, how does this affect our handheld infrared temperature scanners?
When patients are required to wait outside they may be exposed to adverse weather temperatures. In summer they may be overheated when they finally enter the office. In winter patients may be cold or overheated due to their car heater. These conditions can all make the patient's skin temperature too hot or too cold. This results in false temperature readings from the commonly used infrared handheld temperature scanner.

Healthcare screeners may have to re-take patient temperature several times to resolve a false temperature reading. The IntelliStation measures patient body temperature at the wrist, where it is closer to body core temperature. The IntelliStation's body temperature measurements are more accurate even when the outside weather is extremely warm or extremely cold.
Will the new COVID-19 vaccines allow us to go back to normal within a few months?
When the COVID-19 vaccines became available at the end of 2020, everyone was hoping that business and life would return to normal within several months. However, many in the medical community believe that the risk posed by COVID-19 may still be present through the end of 2021. Even if 50% of the US population is vaccinated, the risk posed by the coronavirus will still exist.
People who have the disease or take the vaccine may only develop immunity for three to 12 months. Some doctors believe that coronavirus may require a yearly vaccine, much like the current common flu vaccine.
How long will our medical office have to continue with body temperature screening and other COVID-19 precautions?
Everyone would like to go back to life the way it was before COVID-19. However there is no research to indicate that people can develop long-term immunity whether they have the disease or take the vaccine. The current data indicates that immunity to COVID-19 only lasts three to 12 months. At this point it is hard to predict when we will no longer need COVID-19 precautions.
How do COVID-19 precautions hurt productivity in the healthcare workplace?
As healthcare workers must wear masks, gowns and other heavy personal protection equipment (PPE) they may sometimes feel dehydrated or overheated. Healthcare workers cope with this by taking breaks to cool off, drink more water and remove their masks so they may breathe freely.

This can cause delays in patient treatment or longer wait times for patients.
How do patients react to the extra precautions required to reduce COVID-19 risk?
Patients are cautious about returning to their healthcare providers. Patients are reassured when they see their healthcare providers taking all the required precautions to protect them from the risk of COVID-19, however they are put off by the resulting delays.

The IntelliStation minimizes patient delays. The highly accurate wrist scanner can detect a normal body temperature or elevated body temperature, signal the body temperature condition and deliver the proper amount of hand sanitizer in two seconds.

The IntelliStation eliminates the need for one device to check body temperature and another device to dispense hand sanitizer liquid. It also streamlines the process into one combined operation.
What are the CDC recommendations for hand hygiene?
• Hand hygiene is an important part of the U.S. response to the international emergence of COVID-19. Practicing hand hygiene, which includes the use of alcohol-based hand rub or handwashing, is a simple yet effective way to prevent the spread of pathogens and infections in healthcare settings.
• Hand washing mechanically removes pathogens and laboratory data demonstrate that alcohol-based hand rub formulations in the alcohol concentrations recommended by the CDC, will inactivate COVID-19.
• Alcohol-based hand rub effectively reduces the number of pathogens that may be present on the hands of healthcare providers after brief interactions with patients.
What are the CDC recommended hand hygiene methods?
• The CDC recommends using alcohol-based hand rub with 60-95% alcohol in healthcare settings. Unless hands are visibly soiled, an alcohol-based hand rub is preferred over soap and water in most clinical situations due to evidence of better compliance compared to soap and water. Hand rubs are generally less irritating to hands and are effective in the absence of a sink.
• Hands should be washed with soap and water for at least 20 seconds when visibly soiled, before eating, and after using the restroom.
Sources

Factories, Assembly Plants and Food Processing FAQs

Manufacturing and assembly operations require coordination, and this requires everyone to start at the same time. The location of machinery makes it challenging to social distance properly. Workers often touch the same machinery and parts. This is a challenging environment in which to control COVID-19.
What factors increase exposure risk among manufacturing workers?
  • Work environments such as assembly plants, factories or food processing plants may increase workers chances of exposure to COVID 19 infection. The risk of Covid 19 spread is greater when workers are closer than 6 feet apart. Here are some of the workplace conditions that may increase the risk:
  • Workers may be forced to work close to one another when assembly stations are too close together or when more than one person is working on the same item.Workers may also be to close together when clocking in or out, during meal periods, or when changing in locker rooms.
  • Sharing the same workspace during an entire shift of 8 or more hours may also increase risk of infection. Any contact with an infected individual for more than 30 minutes may increase the risk of Covid 19 transmission.
  • Manufacturing workers may face increased risk due to respiratory droplets or through touching a contaminated surface. Working in a small workspace may increase the risk of respiratory droplets when an infected person sneezes or coughs. Workers may also be infected by contacting contaminated surfaces such as tools, workstations or break room tables.
  • Another risk factor occurs when workers carpool together, or when several workers are transported in a shuttle van from one worksite to another.
How can we maintain social distancing when workstations are located close together?
Use physical barriers, reduce staffing, or modify workstations, work procedures, or hours and shifts to increase the distance among employees. Add additional clock in/out stations, space out chairs in break rooms, and add outside tents for breaks.
How can we screen workers for possible Covid-19 infection as they enter the workplace?
Consult with state and local health officials and occupational medicine professionals on screening procedures. Send employees with symptoms home immediately, encourage them to self-isolate at home, and provide information on when they can return to work.
Will the new Covid-19 vaccines allow us to go back to normal within a few months?
When the Covid-19 vaccines became available at the end of 2020, everyone was hoping that business and life would return to normal within several months. However, many in the medical community believe that the risk posed by Covid-19 may still be present through the end of 2021. Even if 50% of the US population is vaccinated, the risk posed by the coronavirus may still exist.
People who have the disease or take the vaccine may only develop immunity for 3 months to 12 months. Some doctors believe that coronavirus may require a yearly vaccine much like the current common flu vaccine.
How long will our factory plant have to continue doing high body temperature screening and all our other Covid-19 precautions?
Everyone would like to go back to life the way it was before Covid-19 appeared. However there is no research to indicate that people can develop long-term immunity whether they have the disease or take the vaccine. The current data indicates that immunity to Covid 19 only lasts 3 months to 12 months. At this point it is hard to predict when we will no longer need our Covid 19 precautions.
How can we help employees to maintain social distancing?
Stagger break times and shifts. Place reminders where employees might gather, including
work areas, break areas, locker rooms, halls or corridors, and entrance and exit areas. Encourage employees to avoid carpooling to and from work, if possible.
Can employees use cloth face coverings instead of PPE?
Do not substitute face coverings for recommended or required PPE such as
respirators or medical facemasks. Ensure PPE is used properly. Train employees on how to put on and take off PPE without contaminating themselves.
How can we continue manufacturing if workers become ill?
Create an emergency operational plan. Prepare for increased absences. Plan how
to continue your essential business functions with a reduced workforce.
Cross-train workers to perform critical duties.
How can we train workers to cope with Covid-19?
Educate and train employees on COVID-19 and how to protect themselves and others at
home and at work. Cover topics like staying home when sick, social distancing, how to wear
cloth face coverings, and proper hand hygiene. Provide materials in an easy to understand format and in appropriate languages.
Made on
Tilda